Before the Sale
- You
- Removed from economic activity
- Reduced quality of life
- Banks & Financial Institutions
- Non-performing assets generate no profit
- Potential conflict with customers
- Extra cost of debt collection
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- Verify
- Understand · You are here
- Contact
- Settle
Why we contacted you.
Your original lender has officially transferred your account to us. Here is the full explanation, and how to confirm that any message claiming to be from us is genuine.
What actually happened.
The process is simple and officially recorded. Here are the steps.
-
Your account was transferred
Your bank, fintech, or financial institution sold your unpaid account to us, officially and on record.
-
We became the owner of the account
Once the transfer is complete, Teman Lunas is the party entitled to contact you about that obligation.
-
Collection is closely supervised
Communication is handled by our own team or by licensed collection partners we supervise, under our code of conduct and OJK rules.
Our role in resolving accounts.
A non-performing account is not good for anyone. Here is what changes once it is sold to us.
After the Sale
- You
- Your obligation is resolved clearly
- A return to normal financial activity
- Quality of life restored
- Banks & Financial Institutions
- Assets and capital are freed up
- Lower costs
- Management time refocused on their core business
Know our official marks.
Genuine messages always use the marks below. If anything does not match, do not respond, and contact an official desk.
- Websitetemanlunas.com
-
Emailteam@
temanlunas.com - WhatsApp+62 878-1818-1800
- We never ask for a transfer to a personal account.
- We never ask for a PIN, OTP, or password.
- We never threaten or shame you.
If one of our collection partners contacts you.
Day-to-day collection may be carried out by the licensed partners below, working to our strategy, oversight, and compliance standards.
- CollectiusDebt management, Southeast Asia
- PT DIKACollection outsourcing
- FLOWCredit management & collection
- Hitech Smart SolutionsDesk collection
- TelekolCall-centre collection for financial institutions
This list may change over time. Every partner works under our code of conduct and supervision.
Still unsure about a message you received?
Contact one of our official desks. Our team will help confirm it is genuine and explain your next step.