Contact Us

Settle up, calmly.

Just heard from Teman Lunas? First make sure the message is genuine, then we will find a way forward together.

Check a message Contact Us

Our only official site is temanlunas.com

  • No pressure
  • Plain, simple language
  • Official channels only
  • Your data is protected
  • You decide the next step
  • No threats, no shaming

Being contacted about a bill can be stressful. It does not have to be.

We are not collectors who pressure you. We are a companion who explains, listens, and helps you find your next step.

Slowly, one step at a time.

No pressure and no rush. You decide when you are ready to take the next step.

  1. 1. Check it is genuine

    Make sure the message really comes from us before you reply.

  2. 2. Understand the situation

    Read why you were contacted and what it means for you.

  3. 3. Talk to our team

    Ask about the details through an official desk, in plain language.

  4. 4. Find a way forward

    We explain the settlement options available for your situation.

Online account lookup and payment are not available on this site yet.

Why did we contact you?

Your original lender, such as a bank or a lending app, has officially transferred the account to us. It is natural to feel surprised or unsure. We are here to explain, not to pressure you.

Read the full explanation

Our official collection partners.

We never collect through just anyone. Day-to-day collection is carried out by the licensed agencies below, working to Teman Lunas strategy, oversight, and code of conduct.

  • CollectiusDebt management, Southeast Asiacollectius.com
  • PT DIKACollection outsourcingptdika.com
  • FLOWCredit management & collectionPT AsiaCollect Indonesia
  • Hitech Smart SolutionsDesk collectionhitechsmartsolutions.com
  • TelekolCall-centre collection for financial institutionstelekol.id

This list may change. If you are unsure who contacted you, check with our official channels first.

Know our official marks.

Genuine messages always use the marks below. If anything does not match, do not respond, and contact an official desk.

  • We never ask for a transfer to a personal account.
  • We never ask for a PIN, OTP, or password.
  • We never threaten or shame you.

Real or fake? Spot the difference.

Scammers sometimes copy our name. Compare these two example messages so you know what to check.

Example of a real message

Hello, this is Teman Lunas. For information about your account, please contact one of our official desks2 or visit temanlunas.com1. We are here to help whenever you are ready.3

  1. 1The link ends in temanlunas.com
  2. 2Points you to an official desk, never asks for secrets
  3. 3Calm tone, no rush

Example of a fake message

FINAL WARNING! Pay today or we will share your data.3 Transfer to a personal account and send us your OTP code2 at this number. Click: bayar-temanlunas.example1

  1. 1The link is not temanlunas.com
  2. 2Asks for a transfer to a personal account and an OTP code
  3. 3Threatens you and sets a pressuring deadline

Illustration. The name, number, and link in the fake message are deliberately not real.

Learn how to check a message

Talk to us directly.

Four official desks, all run by the Teman Lunas team. Choose the one that suits you.

  1. Phone desk+62 878-1818-1800 Mon-Fri, 08.00-17.00
  2. WhatsApp desk+62 878-1818-1800 Mon-Sat, 08.00-20.00
  3. Email deskteam@temanlunas.com Reply within 1 working day
  4. Form deskSend an enquiry online You receive a ticket number

Numbers, service hours, and response times are illustrative until approved by Operations.

Got a question?

Answers to the things our clients ask most often.

Is Teman Lunas a registered company?

Yes. Our legal name, address, and registration are listed on the About Us page, so you can compare them with the message you received.

Why does Teman Lunas have my data?

When your original lender transferred the account to us, the data needed to contact you came with it. We protect this data and only use it for that purpose.

Can I pay on this website?

Not yet. This site does not take payments or show account details. For information about what you owe and how to settle it, contact one of our official desks.

What if I cannot pay right now?

Tell us about your situation through an official desk. Our team will listen and explain the options available, without pressure.

How do I make a complaint?

Send your complaint through an official desk or the form on the Contact & Support page. You will receive a ticket number as proof of your submission.

See all questions

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