Privacy, terms, and security.

What data we keep

We keep the data needed to contact you about the account transferred to us, such as your name, phone number, email, and a record of our communication with you.

We never ask for or store your banking PIN, OTP code, or password in any form.

Why we have your data

When your original lender officially transferred your account to us, the data needed to contact you came with it as part of that transaction.

Who we share data with

Your data is only shared with licensed collection partners we supervise, and only for purposes relevant to that account.

We do not sell your data to third parties for marketing purposes.

Your rights

You can ask what data we hold about you, request a correction if something is wrong, and raise an objection through one of our official desks.

Contact us about your data

For questions about your data, contact one of the official desks on the Contact & Support page.

Scope of this service

This site is informational: confirming a message is genuine, explaining why you were contacted, and connecting you to our official desks.

This site does not yet offer an online balance lookup, online payment, or a client portal. Do not trust anyone claiming to offer these on our behalf through this site.

Acceptable use

This site is for personal, lawful use only. Misusing, impersonating, or representing yourself as Teman Lunas outside our official channels is not permitted.

Accuracy of information

Information on this site is general. The specific details of your account are only shared through an official desk, never on this public page.

Links to third parties

This site may contain links to third-party sites. We are not responsible for the content or privacy practices of sites outside temanlunas.com.

Changes to these terms

These terms may be updated from time to time. The latest version is always available on this page.

Our official marks

Genuine messages always come from the temanlunas.com domain or an @temanlunas.com email address, and point you to the same official desks listed on the Contact & Support page.

See the Why We Contacted You page for the full list of our official marks.

What we never ask for

We never ask for a transfer to a personal account, a PIN, an OTP code, or a password. We also never threaten or shame you.

How to report suspected fraud

Do not reply to or click links in a suspicious message. Keep it as evidence, then contact one of our official desks to confirm whether it is genuine.

If you have already sent money or confidential data to someone impersonating us, contact your bank or service provider immediately, and report it to the relevant authorities.